Drucker Diagnostics Limited Warranty
Drucker Diagnostics provides the following warranties –
All of the centrifuges (with the exception of the QBC Capillary Centrifuge) include a 2 year limited warranty from the date of the device’s original shipment. All rotors are warranted to be free from defects for the life of the product.
What Drucker Diagnostics will do Under the Warranty –
During the warranty period, Drucker Diagnostics, at its option, will repair or replace any part of product that proves to be defective.
Implied Warranty –
Any implied warranties which the purchaser may have are limited in duration to two (2) years from the date of shipment. In the U.S., this warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Warranty Coverage –
This warranty does not cover damages resulting from mishandling, misuse, abuse, neglect, improper maintenance or repairs not performed by Drucker Diagnostics. This warranty and any implied warranties do not cover down time or labor charges for installation and removal of the product. This warranty does not cover normal wear and tear, alterations, or damages due to environmental conditions, humidity or mold.
Customer Responsibility –
The customer is responsible for learning and following the proper operating procedures for the centrifuge as explained in the appropriate sections of the Operating Instructions manual. Failure to adhere to these guidelines may void warranty coverage. Should the product require service, the customer is responsible for the cleaning and decontamination of any unit being returned for repair. A completed “Certificate of Decontamination” must accompany the return shipment. This form is available from Drucker Diagnostics customer service upon request or can be downloaded from the Drucker Diagnostics Website.
How to Obtain Warranty Service –
Approval is required before the item is to be returned. If you have a claim under this warranty, please contact our Customer Service Department by mail, email, telephone or fax. A Return Goods Authorization (RGA) number will be assigned to you by a Customer Service Representative. You can also submit a Returned Goods Agreement online. The product should be returned using only approved packaging material and methods. Drucker Diagnostics is not responsible for any damage to product or packaging that may occur during transport.
Shipping Expenses –
For the continental USA, Drucker Diagnostics will cover freight expenses to ship centrifuge products covered under warranty both to and from Drucker Diagnostics servicing center if the product fails during first three months. If the product fails after three months during the warranty period the customer is responsible for in-bound freight charges while Drucker Diagnostics pays freight charges back to customer. All instruments ship ground unless customer covers costs for expedited shipping. Drucker Diagnostics is not responsible for any delays occurring during transport of the Product.
Other Services –
1. Extended warranties are available and may be purchased from Drucker Diagnostics Customer Service. 2. A limited number of loaner units are available upon request. The customer is responsible for a shipping and handlingfee when requesting loaner centrifuges during a repair period. Details of the Extended Warranty program and loaner units are available by contacting Drucker Diagnostics directly.
The STAR includes a 1 year limited warranty from the date of original shipment. In the unlikely event that a STAR system needs repair due to defects in materials and workmanship, the warranty covers all parts and labor needed to repair the STAR at no cost to the user. Please consult Appendix A of the QBC STAR Operator’s Manual for more details on the terms of the warranty.
The Autoread Plus includes a 1 year limited warranty from the date of the device’s original shipment. In the unlikely event that an Autoread Plus analyzer or a QBC Capillary Centrifuge needs repairs due to defects in materials and workmanship, the warranty covers all parts and labor needed to repair the Autoread Plus at no cost to the user. The Autoread Plus Printer is covered by the terms of its own manufacturer’s warranty. Please consult Appendix D of the Autoread Operator’s Manual for more details on the terms of the warranty.
The ParaLens Advance includes a 1 year limited warranty from the date of the device’s original shipment. For more information about the ParaLens Advance limited warranty, please consult the ParaLens Advance Operator’s Manual.
SampleSafeTM lockboxes are covered under the same terms for five (5) years. This warranty applies as well to Drucker Diagnostics products sold under private labels.
Implied Warranty –
Any implied warranties which the purchaser may have are limited in duration to five (5) years for SampleSafeTM lockboxes. In the U.S., this warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
168 Bradford Drive
Port Matilda, PA 16870 USA