At Drucker Diagnostics, we take pride in our unwavering commitment to delivering industry-leading quality and customer service. Our dedication to excellence extends beyond the centrifuges we manufacture to the support and service we provide to our valued customers and partners. With a focus on reliability, expertise, and ongoing innovation, we continue to set the standard for centrifuge manufacturers worldwide.
Empowering Users and Partners with Comprehensive Product Support
At Drucker Diagnostics, our commitment to making people safer, healthier, and more productive is at the heart of everything we do. From our friendly sales team to our hardworking engineers, our in-house professionals are dedicated to manufacturing centrifuges that meet the unique needs of every lab. Our entire product line, including our best-selling DASH STAT centrifuges, is proudly designed, built, and supported in the USA. All operations take place on-site at our operating center in central Pennsylvania, just outside of State College, PA.
Choosing a Drucker Diagnostics centrifuge means choosing not just a centrifuge manufacturer, but a dedicated partner committed to your success, making every interaction a step towards our shared goal of improving patient care.
A Seamless Experience from Purchase to Operation
At Drucker Diagnostics, support begins the moment a centrifuge is purchased. Every unit carries a 2-year overall warranty and calibration guarantee.
Our centrifuges ship fast and arrive with a convenient quick start guide included in the box to simplify and streamline operation. Scanning the QR code on the centrifuge label provides instant access to a personalized customer portal featuring links to manuals, support videos, warranty information, and more. This ensures access to the latest information, without worrying about losing your centrifuge manual.
To maximize the use of our centrifuges, Drucker Diagnostics offers a comprehensive and ever-expanding suite of instructional videos on our YouTube channel. These easy-to-follow videos range from unboxing and initial setup to detailed guidance on advanced cycle settings and troubleshooting.
Following every purchase, our customer service and technical support teams are always just a phone call away to answer any questions that may arise. Our goal is to ensure a smooth transition into routine use, helping to quickly integrate the centrifuge into workflows based on existing IFUs and unique validation needs.
Why Our Partners Trust Drucker Diagnostics
Our partners and distributors trust Drucker Diagnostics because we understand that their success is our success. We believe in fostering a collaborative relationship with our partners, equipping them with the necessary tools, information, and direct support needed to navigate the demands of the market successfully. Knowing that expert assistance is just a call or click away provides them—and, by extension, their customers—with a layer of reassurance unmatched in the industry.
Training and Resources
At Drucker Diagnostics, we know that proper training is crucial to maximizing the effectiveness of our centrifuges. Our friendly sales reps provide a variety of resources to our partners, ensuring that they have the knowledge and skills needed to deliver the highest level of service to their clients. Our training includes hands-on presentations, detailed handouts, and an extensive library of instructional videos.
Custom Marketing Materials
We go beyond just providing top-quality centrifuges. Drucker Diagnostics offers custom marketing materials tailored to the specific needs of our partners, from custom-branded centrifuge manuals and flyers to digital assets. This support not only enhances our partners’ marketing efforts but also helps them to better serve their own customers.
Rapid Response Time
At Drucker Diagnostics, we recognize that time is of the essence. That’s why we pride ourselves on providing fast and effective responses to all inquiries. Whether it’s a question about product specifications or finding a replacement accessory, our dedicated support team is always ready to assist promptly, preventing unnecessary delays for the end user.
Exceptional Quality Meets Durability in Our Centrifuges
Choosing a Drucker Diagnostics centrifuge means choosing a product at the forefront of quality, durability, and innovation. We are a vertically integrated manufacturer, with in-house design, injection molding, CNC machining, pad and UV printing, and more. We understand the pivotal role our centrifuges play in the success of laboratory operations, which is why we use robust materials and innovative technologies in their construction to stand up to the rigors of demanding hospital environments.
This dedication to quality ensures our centrifuges operate at peak efficiency, providing the accuracy and reliability that customers depend on. It’s this relentless pursuit of excellence that sets Drucker Diagnostics apart, offering our clients and partners a product they can trust for many years to come.
Browse our full benchtop centrifuge line to find the right Drucker Diagnostics model for you, or contact our friendly sales team at sales@druckerdiagnostics.com. We can also be reached by phone at +1-866-265-1486 (US Toll-Free).