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Frequently Asked Questions

Frequently Asked Questions will vary by product. Please refer to the individual product pages for a complete list of frequently asked questions

Can I Purchase Products Directly from Drucker Diagnostics?

Our full line of centrifuges, sample collection lockboxes, and hematology and fluorescence microscopy products may be purchased either directly from Drucker Diagnostics or through an authorized distributor. For a list of authorized distributors, please visit the distributor network page of our website or contact Customer Service at +1-814-692-7661.

How do I Return a Product?

Please click here or contact Customer Service at +1-814-692-7661 for a Return Goods Authorization Number and they will provide you with additional instructions.

What is your Average Lead Time to Ship a Product?

Lead time will vary by product. However, 2 out of 3 orders ship within two business days. Please contact Customer Service at +1-814-692-7661 for the latest lead time on the product you are interested in.

Who do I Contact if my Product is not Properly Working?

You may contact our Customer Service Department at +1-814-692-7661 or visit our ‘Contact Us’ page by clicking here.

Can you Supply a Declaration of Conformity Certificate? 

Yes. Please contact Customer Service at +1-814-692-7661 for assistance.

Do you offer an Extended Warranty?

Yes! An extended warranty is available at the time of purchase or within 60 days of receipt. Please contact Customer Service at +1-814-692-7661 for additional information.

What Payment Methods are Accepted?

We currently accept all major brands of credit cards and direct bank transfers.